Complaints

Not happy with something? Tell us.

We take every complaint seriously and use them to improve. Your complaint goes straight to one of our directors.

Make a complaint

Your name Email Phone (optional) Organisation (optional) You are a What is your complaint about?

Course, session or date it happened (optional)For example: Moving and Handling, Newtown, 3 October What happened?Please include as much detail as you can, including names if you know them. What would you like us to do to put it right? (optional)

How should we contact you? Any support you need from us? (optional)For example: large print, a call instead of email

I agree that Altriss ASC Training can use these details to look into my complaint, as described in our privacy policy.

You will get an email with your reference as soon as you send this.

What happens next

Within 2 working days we contact you to acknowledge your complaint and agree how we will look into it.
Within 10 working days we send you a full written response with what we found and what we will do. If it needs longer, we tell you why and when to expect it.
Not happy with our response? Ask for a review and a different director, who was not involved, will look at it again within 10 working days.

Making a complaint will never affect your training, your certificate or how we treat you.

Prefer to write or call? info@altrissasctraining.co.uk 07902 790288 You can write to us in Welsh or English.

If you are still not satisfied Once our process is complete you can take your complaint further: for a City & Guilds qualification, to City & Guilds; for a FAIB first aid course, to FAIB; for how we handled your personal information, to the Information Commissioner's Office (ico.org.uk). If your training was arranged by your employer, you can also tell them.